Impressum

1. Website and Store Identification

This legal notice concerns the online store operating under the name includo.shop at https://includo.shop. The customer-facing contact email is info@includo.shop. It explains the purpose of the website, contact routes and the relationship between the store's policies and applicable legal protections.

A domain or store name should not be understood as proof of a particular company registration, legal form, business establishment or registered trade mark. References to includo.shop throughout the website identify the store and do not assert that the domain name itself is a registered corporate entity.

2. Contact for Website and Order Matters

For questions about products, orders, delivery, returns, refunds, website content or privacy, email info@includo.shop. Include the order reference where relevant and explain the matter clearly. We aim to respond within 1–2 business days, without extending any mandatory legal deadline.

Email is an accessible route for customer enquiries and valid electronic declarations. It does not replace any additional business-identification or contact information that the applicable law requires to be publicly displayed.

3. Nature of the Website

The website provides product listings and facilities for submitting online purchase orders. Product pages describe the goods offered, while checkout supplies the selected options and amount payable. Contractual acceptance, payment and other sales matters are addressed by the Terms of Service.

Informational pages should be read alongside the details of the particular purchase. General information does not authorise a material difference from an agreed product description or an undisclosed change to an accepted order.

4. Business Identification and the German Market

A website directed to consumers in Germany must meet the business-identification and precontractual-information duties that apply to the actual operator. Where Section 5 DDG applies, required provider information must be easy to recognise, directly accessible and permanently available.

The operator's actual name and geographical establishment address are distinct from a trading domain and an email inbox. Further information can depend on legal form and activities, including authorised representatives, register and registration number, applicable VAT identification and competent supervisory information.

This notice does not represent an email address as a geographical address or state that a register or tax identifier exists when that fact has not been established. Applicable disclosure duties remain in force irrespective of the wording of a general notice.

5. Shopify Infrastructure

The store uses Shopify for ecommerce infrastructure. Shopify's role concerns the platform and associated services; it does not by itself make Shopify the seller of merchandise offered by includo.shop or the party responsible for resolving the store's product and fulfilment complaints.

For the goods purchased through this store, use info@includo.shop as the customer support contact. If you independently choose a service offered by Shopify, the additional terms and privacy information for that service may also apply to its use.

6. Information Accuracy

We make reasonable efforts to keep product and customer information accurate and understandable. If you find a potentially material mistake, contact us so that it can be reviewed. Corrections to public information do not automatically rewrite a concluded contract.

This notice does not exclude responsibility for misleading information, concealment of a defect, mandatory product information or other obligations imposed by law. A general website-information statement is not a blanket disclaimer of the seller's responsibilities.

7. Prices, Delivery and Consumer Policies

Consumer prices for orders to Germany include applicable VAT. All accepted orders include free standard shipping. The general estimated total delivery period to Germany is 15–20 calendar days from placing the order, including usual processing of 1–2 business days, unless a different applicable commitment is clearly agreed.

The Shipping and Delivery Policy provides the detailed delivery rules. The Return and Refund Policy explains the 30-day voluntary return service, eligible statutory withdrawals and defective-goods assistance. This notice does not impose additional return restrictions.

8. Consumer Rights

Mandatory consumer rights are preserved. A valid withdrawal does not require our permission or a reason, and a voluntary return deadline does not end statutory defect claims. Legal remedies remain subject to their actual statutory conditions rather than a general assertion that every situation produces the same remedy.

Our policies are intended to work together. If general wording conflicts with a mandatory legal protection, the protection takes priority. An individually agreed term is assessed under the rules applicable to that agreement, including any limits on excluding consumer protections.

9. Intellectual Property

Website text, photographs, graphics and other content may be protected by copyright and related rights belonging to the relevant rights holders. Normal browsing, retaining purchase information and lawful uses under applicable exceptions remain permitted.

Commercial copying, republication or misleading use of protected material requires appropriate permission. Displaying a third-party name or product does not establish that the store owns the name or enjoys an official affiliation. This notice does not claim rights over material that belongs to someone else.

10. External Links

The website may link to carriers, payment services or other external resources for practical purposes. Those services may provide their own conditions and privacy notices. Review relevant information before using an external feature or supplying personal data.

Responsibility for an external site is assessed under applicable law and the actual circumstances. We do not rely on a blanket external-link disclaimer to excuse unlawful conduct or disregard a credible report concerning a link we control.

11. Privacy and Electronic Communication

Our Privacy Policy addresses personal information processed in connection with the store, including order information, support messages, relevant providers and individual rights. Acceptance of sales terms does not itself provide consent for optional advertising or cookies.

Email messages can contain personal information. Supply only what is reasonably needed for the enquiry and avoid full payment card details, security codes and passwords. Requests about access, correction, erasure, objections or other privacy rights can be sent to info@includo.shop.

12. Reports of Unlawful Content or Security Issues

If you believe content on the store infringes your rights or is unlawful, email us with the page address, relevant facts and a way to contact you. Where you report intellectual-property infringement, identify the protected material and the basis of the complaint so that it can be assessed fairly.

If you identify a suspected security issue, avoid accessing other people's information or disrupting the store. Provide enough information to allow investigation without sending unnecessary personal data. Reports are reviewed under the applicable responsibilities and circumstances.

13. Liability

Nothing in this notice excludes liability for intent, gross negligence, culpable injury to life, body or health, fraudulently concealed defects, expressly assumed guarantees or mandatory product liability. The liability provisions in the Terms of Service apply only within legally permitted limits.

Technical interruptions do not automatically cancel a sale or extinguish a refund claim. We consider existing contractual commitments and legal requirements when addressing a service failure.

14. Complaints and Dispute Resolution

Please email info@includo.shop to raise a complaint and state the outcome you seek. Direct resolution may help address the issue, but it is not a prerequisite to exercising legal rights or contacting a competent authority.

The former European Commission Online Dispute Resolution platform is no longer an operating complaint route. This notice does not represent that the store is enrolled in a particular alternative dispute-resolution scheme. Any participation or information duties under applicable consumer dispute-resolution rules must be assessed for the actual operator and dispute.

15. Applicable Legal Protections

The Terms of Service explain the law applicable to consumer purchases directed to Germany while preserving mandatory protections under relevant conflict-of-law rules. This notice does not impose an exclusive foreign court on consumers or prevent use of a legally competent court.

16. Updates

This notice may be updated to reflect accurate business information, website changes or legal developments. An update cannot substitute for a mandatory disclosure that is missing or retroactively remove rights associated with an accepted purchase.