AGB

1. Application

These terms govern purchases through https://includo.shop and use of the store's ordering services. References to includo.shop mean the store responsible for the sale. Product-specific information, the Return and Refund Policy and the Shipping and Delivery Policy form part of the information relevant to your purchase.

Mandatory consumer protections take priority over any inconsistent wording. Browsing the site alone does not create a purchase contract or amount to consent to optional data processing. Contact info@includo.shop for questions about these terms or an order.

2. Eligibility and Order Information

You must have legal capacity to enter into the purchase, or the appropriate authorisation where the law permits it. Supply accurate information needed for billing, delivery and communication. You are not responsible for every possible third-party misuse merely because you have used the website.

If you use an account, protect its credentials and promptly tell us about suspected unauthorised access. We investigate reported misuse and apply the relevant rules rather than automatically treating every account transaction as authorised.

3. Products and Descriptions

Review the description and the selected size, colour, model or other option before checkout. The specifications applicable to the selected item help define the contract. Illustrative accessories are included only when the description says they form part of the purchase.

Screen settings may influence colour appearance. This does not allow material differences from the agreed description or exclusion of statutory conformity requirements. Descriptions are not replaced by a general assertion that every item is supplied without responsibility for its quality.

4. Ordering Process

Add the selected items to the basket, enter the required contact and address details, choose an available payment method and review the order summary. Before submitting, you can correct entries using the checkout controls or return to the relevant earlier step.

The final order action must clearly indicate an obligation to pay. Submitting the order is your offer to purchase the selected goods on the displayed terms. We send an acknowledgement identifying the purchase information. Unless it expressly states that the order has been accepted, an automatic acknowledgement only confirms receipt.

5. Formation and Records of the Contract

We accept your offer by sending an express acceptance or dispatch confirmation, or by dispatching the goods, whichever occurs first. An acknowledgement or payment authorisation alone is not acceptance unless it expressly communicates acceptance. If we cannot accept the offer, we inform you and release or refund any amount collected without undue delay.

The contractual information is supplied in an electronic confirmation that you can retain. Please save the confirmation and applicable policy information. Do not rely on the website always preserving a past version or an account always remaining accessible.

These terms are written in English. They do not imply that a German translation is available unless one is actually provided. Any additional language information shown during checkout forms part of the communications relevant to the transaction.

6. Prices and Taxes

Consumer prices for Germany include applicable VAT. The currency used for the order and the total payable are displayed at checkout. Free standard shipping applies to all accepted orders with no minimum purchase value.

Any additional optional service and its charge must be clearly disclosed before you agree to pay it. We do not add an undisclosed handling charge after the purchase. If cross-border fulfilment creates an issue with an unexpected import charge not disclosed before purchase, contact us; you do not agree through these terms to unspecified additional charges.

7. Payment

The payment methods available for the order appear at checkout. Payment authorisation, authentication and settlement are subject to the relevant provider's processes. A method described elsewhere should not be assumed available if it does not appear at checkout.

You authorise the payment associated with the order you submit. If an amount is taken for an offer we do not accept, it is returned without undue delay. A refund entitlement is not replaced by a requirement to dispute the payment with your bank.

8. Availability and Errors

We make reasonable efforts to maintain accurate listings and stock information. Before acceptance, a material listing or stock error may prevent acceptance of the offer. We explain the issue and do not substitute a different item or increased price without your agreement.

After acceptance, a stock issue or pricing error does not create an unrestricted right to cancel the contract. The applicable contract and legal rules govern any correction, agreed change, lawful avoidance or remedy. If we propose an alternative, you may decline it without giving up the remedies available for the original purchase.

9. Delivery

For orders to Germany, estimated total delivery is 15–20 calendar days from placing the order, including usual processing of 1–2 business days. Standard shipping is free. Tracking is supplied when the shipment is dispatched.

An estimate is subject to genuine delivery disruption, but it does not authorise indefinite delay. We remain responsible for fulfilling the accepted order. Any individually agreed delivery commitment takes priority over a conflicting general estimate.

10. Delivery Risk and Address Issues

In ordinary consumer delivery arranged by us, transport risk remains with the seller until you or your designated recipient takes physical possession, subject to statutory exceptions such as independently commissioning a carrier not offered by the seller. Handing a parcel to our carrier alone is not delivery to you.

Check your address before submission and contact us promptly to request corrections. If an incorrect address you supplied causes a failed delivery, we may ask you to agree to reasonable actual redelivery costs where legally justified. This does not waive withdrawal rights, impose an automatic forfeiture of the order payment or transfer liability for our own fulfilment mistakes.

11. Withdrawal and Voluntary Returns

Eligible consumer distance purchases generally carry a 14-day statutory withdrawal right. Our Return and Refund Policy explains its exercise and an additional 30-day voluntary return service. Statutory withdrawal does not require approval, a reason or unused goods beyond what the law provides.

We bear reasonable return costs under that policy and do not charge a restocking fee. Any exceptions or diminished-value assessment must satisfy the law. Voluntary conditions do not restrict remedies for defects.

12. Defects and Guarantees

Statutory rights apply if goods do not conform to the contract. Depending on the relevant legal conditions, remedies may include repair or replacement, price reduction, termination or damages. Necessary costs of a valid statutory remedy are borne as required by law.

For ordinary new goods, defect claims generally have a two-year limitation period from delivery, subject to relevant exceptions and extension rules. A commercial guarantee, if expressly offered, is additional and governed by its stated terms; it does not replace the seller's statutory obligations. No separate lifetime or manufacturer's guarantee is implied by these terms.

13. Responsible Use of the Website

Do not interfere unlawfully with the store, attempt unauthorised access, introduce malicious software, misuse another person's information or submit fraudulent orders. We may take proportionate steps to protect the service and affected people against actual abuse.

A technical restriction or account suspension does not automatically cancel an accepted purchase, extinguish a refund entitlement or prevent a valid legal complaint. We keep an appropriate contact route available for existing-order matters.

14. Content and Intellectual Property

The website's content may be protected by copyright, trade mark and other rights held by the relevant owners. Ordinary viewing, saving purchase information and uses permitted by law remain allowed. Commercial republication or misleading use of protected content requires the appropriate permission.

The display of a product or third-party name does not by itself establish ownership of that trade mark or an authorised commercial affiliation. Rights concerning purchased goods and legal exceptions remain unaffected.

15. Reviews and Feedback

Where a review or feedback feature is offered, submit material you are entitled to share and avoid unlawful content or unnecessary personal information about others. Feedback can be used to address the issue described and improve the relevant service.

A support message does not grant an unlimited licence to publish your private correspondence. We do not condition a refund or statutory remedy on a positive review or removal of lawful criticism. Any public submission feature should explain its publication conditions when you use it.

16. Privacy and External Services

Our Privacy Policy explains processing connected with the store. Optional cookie or marketing consent is separate from acceptance of these terms. Providers such as payment services may have additional conditions for the service you choose, but those conditions do not eliminate our responsibilities as seller.

Links to external services do not make every statement on those services part of your purchase contract. We remain responsible where the law assigns us responsibility for our own disclosures or integrations.

17. Liability

We are liable without limitation for intent and gross negligence, injury to life, body or health caused by a culpable breach, fraudulently concealed defects, obligations under an expressly assumed guarantee and liability imposed by mandatory product-liability rules.

For ordinary negligence outside those cases, liability for breach of an essential contractual duty is limited, where legally permissible, to foreseeable loss typical of the contract. An essential duty is one necessary for proper performance and on which the customer may ordinarily rely. This clause does not restrict mandatory consumer rights, statutory defect remedies or liability that cannot lawfully be limited.

18. Disruptions and Changes

Severe weather, carrier disruption or technical failures may affect performance. We communicate material issues and consider appropriate remedies. Such events do not automatically excuse all responsibilities or remove rights to terminate or receive repayment where the legal conditions are met.

Updated terms apply to future transactions. They do not retroactively alter an accepted order without a valid legal basis and any required agreement. If a provision is ineffective, the remaining terms apply insofar as legally permitted, with statutory rules governing the resulting gap.

19. Applicable Law and Complaints

For consumer purchases directed to Germany, German law applies to the extent a choice of law is permitted. Mandatory protections applicable under relevant conflict-of-law rules remain unaffected. We do not require consumers to bring all claims exclusively in a court selected by the store.

Raise a complaint by emailing info@includo.shop with the order reference and the resolution sought. Direct contact is encouraged but is not a prerequisite to contacting an authority, seeking advice or using a legal remedy. The former European Commission ODR platform is no longer an operating dispute-resolution route.

20. Contact

Store: includo.shop
Website: https://includo.shop
Customer enquiries: info@includo.shop

We aim to answer enquiries within 1–2 business days. This service target does not extend a mandatory legal deadline.